Privacy Policy

At Silaee Ghar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or mobile application.

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By accessing or using Silaee Ghar services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect
   We may collect personal information from customers when placing an order or using our services. This includes, but is not limited to:

• Name

• Contact number

• Email address

• Residential address

• Garment measurements

• Order details and preferences

Payment-related information is processed through secure third-party payment gateways. Silaee Ghar does not store any card or banking details.

1. Use of Information
   The information collected is used for the following purposes:

• To process tailoring orders

• To arrange fabric pickup and garment delivery

• To take and record garment measurements

• To communicate regarding orders, updates, or support

• To improve our services and customer experience

• To comply with legal or regulatory requirements

All measurements collected are used strictly for tailoring purposes only.

1. Designer Visit Policy
   Silaee Ghar is a women and girls focused service. For customer comfort, safety, and privacy, only a female designer will visit your home for fabric pickup, measurements, and design discussion.

2. Data Sharing and Disclosure
   Silaee Ghar does not sell, trade, or rent customer information to third parties. Information may be shared only when required to:

• Complete service delivery

• Process payments through authorized payment gateways

• Comply with legal obligations

All third-party services are expected to follow applicable data protection and confidentiality standards.

1. Data Security
   We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of electronic transmission or storage is completely secure.

2. Data Retention
   Customer information is retained only for as long as necessary to fulfill the purpose for which it was collected, including order history and legal compliance.

3. Communication
   By using our services, you consent to receive communication via phone calls, SMS, WhatsApp, or email regarding order updates, confirmations, and service-related information.

4. Customer Responsibility
   Customers are responsible for providing accurate information, including correct measurements, fabric details, and contact information. Silaee Ghar is not responsible for issues arising due to incorrect or incomplete information provided by the customer.

5. Children’s Privacy
   Silaee Ghar does not knowingly collect personal information from children without parental or guardian consent. For kids’ garment services, information is collected only from parents or guardians.

6. Changes to This Policy
   Silaee Ghar reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon publication on the website or mobile application.

7. Contact Us
   If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, you may contact us through the details provided on our website or mobile application.